Privacy Policy

Yes, in order to complete your order and have it shipped, your cart must reach a minimum of $30 before shipping and tax are calculated. We set this minimum order value to ensure that shipping is more cost-effective for you.

We ship worldwide! Simply browse our website, add items to your cart, and enter your shipping information to see the shipping costs before completing your order. If shipping costs are not populating, please contact us for assistance at 1-800-515-9939, Monday to Friday, between the hours of 9 AM and 4 PM EST.

In Canada, many grocery, gourmet and retail stores carry our Greaves products. Visit Find Greaves in Stores Near You to enter your Canadian city and province to find locations near you. Although we don’t have retailers outside of Canada, we encourage you to order online, and we’ll ship Greaves directly to your door with our worldwide shipping options.

We process orders within 1-3 business days after your order has been placed. Delivery time frames vary based on your destination, customs clearance (if necessary), and the courier selected at checkout. You will receive a tracking number and shipping email updates directly from our courier after pick-up.

Shipping costs are calculated at checkout after a minimum order value of $30, with various courier options available to choose from (Canada Post, Canpar or UPS). Free shipping is offered on our Seasonal Spreads Subscription Box for orders delivered to Ontario and Quebec, with flat rate shipping of $8.00 to the rest of Canada and the continental USA (some exceptions apply).

For international shipments outside of Canada and USA, customers are responsible for any customs fees, duties, and taxes. Please ensure your shipping information is correct, as we are not responsible for orders delivered to incorrect addresses.

Please visit our Seasonal Spreads Subscription Box page for FAQs, quarterly delivery timelines, and more information specific to our box club. We are happy to answer any further questions via email or phone.

Sorry, we cannot accept returns of food products due to health and safety guidelines. If you experience any issues with your delivery, such as lost or damaged orders, please contact us immediately, and we will work with you to resolve the issues at 1-800-515-9939 or via email to greaves@greavesjams.com.

Please see our Terms of Use and Privacy Policy at the following links:

Privacy policy

Terms of use

Jelly is made using only the juice of the fruit (which we press ourselves from fresh and frozen fruits), resulting in a smooth, clear, translucent and firm texture without any pieces. Jams, on the other hand, are made with the whole fruit, giving them a chunkier consistency containing all of the pulp, skins and small seeds of berries. Marmalades always contain citrus fruits and include all of the shredded peel, pulp and juice, providing a distinct flavour and texture that is both sweet, tart and slightly bitter.

Jams are typically named after the fruit they contain, but since rhubarb is not a fruit, it doesn’t qualify as a jam. The same goes for Triple Berry, as it refers to a combination of berries rather than a single fruit. While we could technically call it "Gooseberry, Strawberry and Blueberry Jam," we find that "Triple Berry Spread" sounds more appealing and is easier to say. Additionally, rhubarb is a favourite in our products, adding a delicious tartness that enhances the overall flavour profile.

You will find our product's "Best Before” date printed on the side of the lid of each jar. For example, BB2027JA25 means the product is best before January 25, 2027.

While our facility is not completely allergen-free, we take precautions to minimize the risk. We do not produce flavours containing allergens on the same day, and we perform daily sanitization to maintain a clean environment.

We want to inform you that some of our products do contain allergens. For example, our Apricot Almond Jam contains tree nuts, and our Peach Chutney and Relish contain mustard. Additionally, our Relish contains wheat (flour). If you have specific allergies, please review our ingredient list carefully or reach out to us for more information.

Most of our recipes follow a traditional method from 1927, using the naturally occurring pectin found in fruits for gelling. However, to enhance the texture and consistency of some of our products, which have very little or no natural pectin in the fruit, we have added a little pectin to create a deliciously consistent product.  For example, our newest line of wine and pepper jellies need pectin in order for them to set properly, try some today!

Much of our fruit and vegetables come fresh to us from local Niagara and Ontario farms, some of which were planted specifically for Greaves decades ago. All of our berries come to us fresh picked and flash frozen for optimum quality and taste from Canada, USA, Europe and the Americas. Our citrus fruits are sourced from Florida, and produced once a year when the fresh crop is available. All of our products are made locally in Niagara-on-the-Lake, Canada, from whole fruit and processed by our dedicated cooks onsite at our facility. We never buy purees or juices, we only use the best!

At Greaves, we proudly uphold our commitment to sustainability. Since 1927, our products have been fully recyclable, reflecting our dedication to eco-friendly practices. We actively prioritize reusing packaging whenever possible and work diligently to minimize waste throughout our production process, ensuring that we generate very little product waste.

We only use pure cane sugar, which is naturally white and never bleached. We never use any artificial sweeteners, high fructose corn syrup or other invert liquid sugars.

Unopened jam will be at its best if consumed by the best before date (shown on the lid), for optimum quality and flavour. Once opened, your jam should last weeks refrigerated.

Store all of our unopened products in your food pantry; a cool, dark place. Once opened, refrigerating our products keeps the flavours and colours at their peak. All of our condiments must be refrigerated upon opening.

Only local VQA Niagara Wines, from Niagara-on-the-Lake, Ontario are used in the making of our delicious wine jellies. We use Cabernet Red Wine, Riesling White Wine, Chardonnay White Wine and Vidal Ice Wine in our four amazing flavours, excellent as a condiment for meat, cheeses and charcuteries, try some today!

Greaves remains true to the simple, clean recipes we started with in 1927, cooking small batches from whole fruit, without the use of additives or preservatives. Our motto;  Canadian Quality, Purity, Naturally, says it all!