Terms & Conditions
Terms of Use
Greaves Jams & Marmalades Ltd. Last Updated: October 2024
1. Your Agreement
This website is owned and operated by Greaves Jams & Marmalades and is made available to you for informational purposes. By accessing or using this website, you agree to these Terms of Use and our Privacy Policy. If you do not agree to the Terms of Use and Privacy Policy, you may not use this site.
2. Your Use of the Site
Unless otherwise specified, the Site is provided for your personal and noncommercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products, or services obtained from the Site. You may display and electronically copy, download, and print hard copy portions of the material contained on the Site for your own noncommercial use, provided that you do not modify or delete any copyright, trademark, or other proprietary notices. Any other use of materials on the Site, including but not limited to the modification, reproduction, distribution, republication, display, or transmission of the content of this Site, without the prior written permission of Greaves Jams & Marmalades, is prohibited.
Any material you download, including but not limited to software, files, graphics, data, or any other content, is owned by Greaves Jams & Marmalades or its licensors. When you download these materials, they are provided to you by Greaves Jams & Marmalades under a license that is revocable. Greaves Jams & Marmalades retains full and complete title to the software and to all associated intellectual property rights. You may not redistribute or sell the material, nor may you reverse engineer, disassemble, or otherwise convert it to any other form usable by humans.
3. Material You Submit
You acknowledge that you are responsible for any submission you make, including the legality, reliability, appropriateness, originality, and copyright of any such material. You may not upload to, distribute, or otherwise publish through the Site any content that is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable, or which may constitute or encourage a criminal offense, violate the rights of any party, or otherwise give rise to liability or violate any law. You may not upload commercial content onto the Site.
Except for any personally identifiable information we may collect from you in accordance with our Privacy Policy, all remarks, suggestions, ideas, graphics, or other information that you communicate to Greaves Jams & Marmalades through this Site will become the property of Greaves Jams & Marmalades, even if this agreement is later terminated. Greaves Jams & Marmalades and its designees will be free to copy, disclose, distribute, incorporate, and otherwise use the materials you submit for any and all commercial or noncommercial purposes, without any obligation to compensate you or others for the materials.
4. Disclaimer
GREAVES JAMS & MARMALADES MAKES NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THIS SITE’S CONTENT. THIS SITE AND THE MATERIALS, INFORMATION, SERVICES, AND PRODUCTS IN THIS SITE, INCLUDING, WITHOUT LIMITATION, TEXT, GRAPHICS, AND LINKS, ARE PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, GREAVES JAMS & MARMALADES DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, FREEDOM FROM COMPUTER VIRUS, AND WARRANTIES ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE. GREAVES JAMS & MARMALADES DOES NOT REPRESENT OR WARRANT THAT THE FUNCTIONS CONTAINED IN THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THIS SITE OR THE SERVER THAT MAKES THE SITE AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. GREAVES JAMS & MARMALADES DOES NOT MAKE ANY WARRANTIES OR REPRESENTATIONS REGARDING THE USE OF THE MATERIALS IN THIS SITE IN TERMS OF THEIR COMPLETENESS, CORRECTNESS, ACCURACY, ADEQUACY, USEFULNESS, TIMELINESS, RELIABILITY, OR OTHERWISE.
IN ADDITION TO THE ABOVE, YOU (AND NOT GREAVES JAMS & MARMALADES) ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR, OR CORRECTION. IN CERTAIN STATES AND PROVINCES, THE LAW MAY NOT PERMIT THE DISCLAIMER OF WARRANTIES, SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.
5. Limitation of Liability
IN NO EVENT SHALL GREAVES JAMS & MARMALADES BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, OR ANY DAMAGES WHATSOEVER, EVEN IF GREAVES JAMS & MARMALADES HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, WHETHER IN AN ACTION UNDER CONTRACT, NEGLIGENCE, OR ANY OTHER THEORY, ARISING OUT OF OR IN CONNECTION WITH THE USE, INABILITY TO USE, OR PERFORMANCE OF THE INFORMATION, SERVICES, PRODUCTS, AND MATERIALS AVAILABLE FROM THIS SITE. THESE LIMITATIONS SHALL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. BECAUSE SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, OR THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
6. Indemnification
You agree to indemnify, defend, and hold harmless Greaves Jams & Marmalades, its officers, directors, employees, agents, licensors, and suppliers from and against all losses, expenses, damages, and costs, including reasonable attorneys’ fees and court costs, resulting from any violation of these terms and conditions or any activity related to your Internet account (including, but not limited to, negligent or wrongful conduct), by you or any other person accessing the Site using your Internet account.
7. Links to Other Sites
This Site may provide access to other World Wide websites. Greaves Jams & Marmalades does not control these sites, and you access them solely at your own risk. Greaves Jams & Marmalades also does not endorse or approve any products or information offered at sites you reach through this Site. Check the Uniform Resource Locator (URL) address provided in your WWW browser to determine if you are still in this Greaves Jams & Marmalades website or have moved to another website.
8. Jurisdiction
Greaves Jams & Marmalades controls and operates this Site from the company’s headquarters in Niagara-on-the-Lake, Ontario, Canada. We in no way warrant or imply that the materials on the Site are appropriate for use outside of the United States and Canada. If you use the Site from a location outside of the United States or Canada, you are solely responsible for compliance with any applicable local laws. You may not use or export the materials on the Site in violation of U.S. and Canadian export laws and regulations. Any claim relating to the website or your use of it shall be governed by the internal substantive laws of the Province of Ontario, without regard to its conflict of laws provisions, and you agree that jurisdiction and venue in any legal proceeding directly or indirectly arising out of or relating to this Site shall be in the provincial or federal courts located in Ontario, Canada.
9. Modification of the Website and these Terms of Use
By providing material on this Site, Greaves Jams & Marmalades does not promise that the materials will remain available to you. Greaves Jams & Marmalades is entitled to terminate all or any portion of this Site at any time, without notice to you. Greaves Jams & Marmalades also reserves the right to change the terms, conditions, and notices under which this Site is offered, and your use of the Site following any such changes shall be deemed to constitute your consent to such modified Terms of Use. You agree to regularly review these Terms of Use to verify whether they have been changed.
10. Termination of this Agreement
This agreement is effective until terminated by either party. You may terminate the agreement at any time by destroying all materials obtained from this Site, along with all related documentation and all copies and installations. Greaves Jams & Marmalades may terminate this agreement at any time and without notice to you if, in its sole judgment, you breach any term or condition of this agreement. Upon termination, you must destroy all materials.
11. Miscellaneous
If any provision of this agreement is unlawful, void, or unenforceable, the remaining provisions of the agreement will remain in place. This is the entire agreement between you and Greaves Jams & Marmalades regarding all aspects of your use of this Site.
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Greaves Jams & Marmalades Ltd.
All rights reserved.
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Frequently Asked Questions
Questions about ordering online?
Is there an order minimum?
Yes, in order to complete your order and have it shipped, your cart must reach a minimum of $30 before shipping and tax are calculated. We set this minimum order value to ensure that shipping is more cost-effective for you.
Where do you ship Greaves Jams?
We ship worldwide! Simply browse our website, add items to your cart, and enter your shipping information to see the shipping costs before completing your order. If shipping costs are not populating, please contact us for assistance at 1-800-515-9939, Monday to Friday, between the hours of 9 AM and 4 PM EST.
Where can I find Greaves near me?
In Canada, many grocery, gourmet and retail stores carry our Greaves products. Visit Find Greaves in Stores Near You to enter your Canadian city and province to find locations near you. Although we don’t have retailers outside of Canada, we encourage you to order online, and we’ll ship Greaves directly to your door with our worldwide shipping options.
Can you provide more information on shipping?
We process orders within 1-3 business days after your order has been placed. Delivery time frames vary based on your destination, customs clearance (if necessary), and the courier selected at checkout. You will receive a tracking number and shipping email updates directly from our courier after pick-up.
Shipping costs are calculated at checkout after a minimum order value of $30, with various courier options available to choose from (Canada Post, Canpar or UPS). Free shipping is offered on our Seasonal Spreads Subscription Box for orders delivered to Ontario and Quebec, with flat rate shipping of $8.00 to the rest of Canada and the continental USA (some exceptions apply).
For international shipments outside of Canada and USA, customers are responsible for any customs fees, duties, and taxes. Please ensure your shipping information is correct, as we are not responsible for orders delivered to incorrect addresses.
Where can I learn more information about your Subscription Box?
Please visit our Seasonal Spreads Subscription Box page for FAQs, quarterly delivery timelines, and more information specific to our box club. We are happy to answer any further questions via email or phone.
What is your policy for returns and damaged shipments?
Sorry, we cannot accept returns of food products due to health and safety guidelines. If you experience any issues with your delivery, such as lost or damaged orders, please contact us immediately, and we will work with you to resolve the issues at 1-800-515-9939 or via email to greaves@greavesjams.com.
What are your terms and conditions and privacy policy?
Questions about our products?
What is the difference between jam, jelly, and marmalade?
Jelly is made using only the juice of the fruit (which we press ourselves from fresh and frozen fruits), resulting in a smooth, clear, translucent and firm texture without any pieces. Jams, on the other hand, are made with the whole fruit, giving them a chunkier consistency containing all of the pulp, skins and small seeds of berries. Marmalades always contain citrus fruits and include all of the shredded peel, pulp and juice, providing a distinct flavour and texture that is both sweet, tart and slightly bitter.
Why are Rhubarb and Triple Berry called "spreads" instead of jams?
Jams are typically named after the fruit they contain, but since rhubarb is not a fruit, it doesn’t qualify as a jam. The same goes for Triple Berry, as it refers to a combination of berries rather than a single fruit. While we could technically call it "Gooseberry, Strawberry and Blueberry Jam," we find that "Triple Berry Spread" sounds more appealing and is easier to say. Additionally, rhubarb is a favourite in our products, adding a delicious tartness that enhances the overall flavour profile.
Where can I find the "Best Before" date of my jam?
You will find our product's "Best Before” date printed on the side of the lid of each jar. For example, BB2027JA25 means the product is best before January 25, 2027.
Are there any allergens in your facility and products?
While our facility is not completely allergen-free, we take precautions to minimize the risk. We do not produce flavours containing allergens on the same day, and we perform daily sanitization to maintain a clean environment.
We want to inform you that some of our products do contain allergens. For example, our Apricot Almond Jam contains tree nuts, and our Peach Chutney and Relish contain mustard. Additionally, our Relish contains wheat (flour). If you have specific allergies, please review our ingredient list carefully or reach out to us for more information.
Does Greaves use pectin in their products?
Most of our recipes follow a traditional method from 1927, using the naturally occurring pectin found in fruits for gelling. However, to enhance the texture and consistency of some of our products, which have very little or no natural pectin in the fruit, we have added a little pectin to create a deliciously consistent product. For example, our newest line of wine and pepper jellies need pectin in order for them to set properly, try some today!
Where do you source your fruit from?
Much of our fruit and vegetables come fresh to us from local Niagara and Ontario farms, some of which were planted specifically for Greaves decades ago. All of our berries come to us fresh picked and flash frozen for optimum quality and taste from Canada, USA, Europe and the Americas. Our citrus fruits are sourced from Florida, and produced once a year when the fresh crop is available. All of our products are made locally in Niagara-on-the-Lake, Canada, from whole fruit and processed by our dedicated cooks onsite at our facility. We never buy purees or juices, we only use the best!
What steps do you take to be environmentally friendly?
At Greaves, we proudly uphold our commitment to sustainability. Since 1927, our products have been fully recyclable, reflecting our dedication to eco-friendly practices. We actively prioritize reusing packaging whenever possible and work diligently to minimize waste throughout our production process, ensuring that we generate very little product waste.
What kind of sugar do you use?
We only use pure cane sugar, which is naturally white and never bleached. We never use any artificial sweeteners, high fructose corn syrup or other invert liquid sugars.
How long will my jam last?
Unopened jam will be at its best if consumed by the best before date (shown on the lid), for optimum quality and flavour. Once opened, your jam should last weeks refrigerated.
How should I store my jam, jelly, marmalade or condiments?
Store all of our unopened products in your food pantry; a cool, dark place. Once opened, refrigerating our products keeps the flavours and colours at their peak. All of our condiments must be refrigerated upon opening.
Are Greaves Wine Jellies made with local Niagara Wine?
Only local VQA Niagara Wines, from Niagara-on-the-Lake, Ontario are used in the making of our delicious wine jellies. We use Cabernet Red Wine, Riesling White Wine, Chardonnay White Wine and Vidal Ice Wine in our four amazing flavours, excellent as a condiment for meat, cheeses and charcuteries, try some today!
Why is Greaves Jams the best jam in Canada?
Greaves remains true to the simple, clean recipes we started with in 1927, cooking small batches from whole fruit, without the use of additives or preservatives. Our motto; Canadian Quality, Purity, Naturally, says it all!
Sustainability
Here at Greaves Jams & Marmalades, we strive to be socially responsible and balance the needs of our consumers, our environment and our company’s economic growth. Our products’ packaging have always been recyclable and reusable, and always will be! Our commitment to upholding a sustainable environment continues to be a top priority for our company. From sourcing quality ingredients to minimizing energy consumption during production, we prioritize practices that prioritize the planet. By choosing Greaves, you’re not just savouring exquisite flavours; you’re contributing to a sustainable future. Join us in spreading the sweetness responsibly, one recyclable jar at a time!